Before you fix,understand.
You sense something dragging. Your best people compensate so well you barely see it. A diagnostic makes the invisible visible. Before you invest in the wrong fix.
Most companies skip straight to solutions.
Most initiatives fail. They treat symptoms, not causes.
of companies remain stuck at proof-of-concept, never extracting real value from AI initiatives.
BCG AI Maturity Study, 2024
of implementation challenges stem from people and processes, not technology or algorithms.
BCG AI Maturity Study, 2024
The pattern is clear. Companies implement before they understand. A diagnostic makes the invisible visible.
Not sure where you stand?
Seven questions. Sixty seconds. Find out whether your structure is holding, straining, or being carried by your best people. No email required.
Results show where the structure holds and where your people are carrying it.
How we figure out what is actually wrong
Three steps. Real numbers. No guessing. We measure, trace, and calculate before recommending any changes.
Workaround Intensity
High
Requires constant adaptation. This measures how hard your people work to make a broken process function.
Workaround Intensity Scale:
How much extra work does this process dump on your people?
We measure one person completing one cycle of a process. Pick any process that happens daily. Adjust the sliders to match what your people actually do.
Higher scores mean your people are fighting the process instead of doing the work.
Decisions where there's no clear right answer
Different tools or platforms they switch between
Colleagues they interrupt to get information or approval
Things they don't know, so they guess
Real Example
Processing a customer return
The setup:
45-person distribution company. Customer returns happen 8-12 times per day. Takes 20-30 minutes per return.
What we measured:
7 judgment calls per cycle:
Should I escalate? Which return code? Manager approval needed? Can I waive restocking fee? Which warehouse? Credit or replacement? Rush or standard?
5 system jumps per cycle:
Customer email → ERP system → Excel spreadsheet (lookup codes) → Slack (ask manager) → Back to ERP
3 people to track down:
Manager for approval, warehouse lead for stock check, accounting for credit processing
6 times they guessed:
Customer's actual return reason, correct SKU variant, condition assessment, restocking eligibility, shipping carrier used, original order details
Workaround Intensity: 71 (High)
Your people are constantly adapting to make this work. Not sustainable. It showed up as turnover and errors.
Why we measure this: You can feel when people are stretched thin, when turnover is climbing, when errors are increasing. This puts a number on the adaptation burden so we can see which processes are forcing your people to work the hardest just to keep things running. The higher the score, the more urgent the need to fix the underlying system instead of asking your people to compensate.
Four weeks.
Clear answers.
Week 1
Discovery
We observe where work happens. Interviews. Workflow shadowing. System mapping. No assumptions.
Week 2
Analysis
We quantify impact and trace causes. What looks like a people problem is usually a systems problem.
Week 3
Synthesis
We prioritize by impact and feasibility. Not twelve recommendations. Two to four that matter.
Week 4
Delivery
Sixty-minute walkthrough with your leadership team. Clear next steps, not vague recommendations.
Every diagnostic follows this structure. The methodology is consistent. The insights are unique to your organization.
4
weeks
8
deliverables
What you walk away with.
Not a slide deck that gathers dust. Concrete deliverables, clear answers, and a roadmap you can actually execute.
Diagnose
For leaders who sense something's off
We find the two to four issues that matter most. You leave knowing exactly where to focus.
8 Deliverables
Pain point inventory
Every friction point mapped and categorized
Cost of coordination
Hours and dollars lost to process gaps
Problem map
Root causes traced to their source
Executive presentation
60-minute walkthrough with leadership
Initial breakdown map
Visual diagram of where work stalls
Dependency analysis
Who waits on whom, and why
Prioritized roadmap
2-4 fixes ranked by impact and effort
Implementation guide
Step-by-step action plan you own
Investment
Scoped to your organization's workflows, interview depth, and system complexity.
Start a conversation →Timeline
From 2-4 weeks
From kickoff to final presentation, depending on scope and scheduling.
What Happens After Diagnosis?
A diagnostic engagement ends with a clear roadmap. Most clients move to Build: targeted engagements that solve the specific problems we identified.
Before you fix,
understand.
One 30-minute conversation. No pitch, no pressure. We'll figure out if a diagnostic makes sense, or if there's a better place to start.